Effective date: August 25, 2026

1. Scope

This Privacy Policy explains how Anostayen handles personal information when you visit our website, contact us, request a project, use an Anostayen product, or interact with support and licensing services. Product-specific notices or signed agreements may add to this policy.

2. Information we may collect

We may collect information you provide directly, such as your name, business name, email address, project details, support requests, contract and licensing information. Our systems may also process limited technical information such as browser type, device information, timestamps, security logs and a privacy-preserving hash of an IP address where needed for abuse prevention and operations.

3. Why we use information

We use information to respond to inquiries, provide and improve products and services, manage contracts and licenses, operate support, protect systems, prevent abuse, maintain required records and communicate important service or product information.

4. Contact forms

Information submitted through contact forms is used to review and respond to the inquiry. We do not sell contact-form information. Do not submit passwords, payment-card details, government identifiers or highly sensitive information through general inquiry forms.

5. Product and licensing data

Where an Anostayen product uses managed licensing, we may process license identifiers, edition, activation status, device or installation identifiers, entitlement dates and limited diagnostic information necessary to operate licensing and updates. Licensing systems are designed to remain separate from the customer’s business records wherever reasonably possible.

6. Cookies and browser storage

The website may use essential browser storage for security, session continuity, language preference and basic operation. If optional analytics, advertising or similar technologies are introduced, we will update our disclosures and provide controls where required.

7. Service providers

We may use hosting, infrastructure, email, security, analytics, payment or support providers. They may process information only as necessary to provide those services and subject to applicable safeguards.

8. Retention

We retain personal information only for as long as reasonably necessary for support, contractual, security, accounting and legal purposes. Retention periods may differ by product and agreement.

9. Security

We use reasonable safeguards appropriate to the nature of the data, including access controls, secure transport, logging, backups and separation of responsibilities where appropriate. No internet-connected system can be guaranteed completely secure.

10. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or a copy of certain personal information. Requests may require reasonable identity verification and may be limited where retention is required by law or contract.

11. International access

Anostayen products and services may be accessed internationally. Where personal information is processed across borders, we aim to use reasonable safeguards appropriate to the services and applicable law.

12. Children

Our business website and commercial software services are not directed to young children. We do not knowingly seek to collect personal information from children through the general contact process.

13. Changes

We may update this policy as our products, legal obligations and operations develop. The effective date will be updated when material changes are published.

14. Contact

For privacy questions, use the official contact channel on anostayen.com or the contact details included in your Anostayen contract.